Privacy Policy

Last Updated: May 3, 2025

Introduction

Welcome to Scattered Sprout (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website scatteredsprout.ca (the “Site”) or use our journals and planners (the “Products”).

Please read this Privacy Policy carefully. By accessing or using our Site or Products, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or Products.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register an account
Place an order
Subscribe to our newsletter
Complete forms or surveys
Contact us with inquiries
Participate in promotions or contests

The personal information we may collect includes:

Name
Email address
Postal address
Phone number
Payment information (processed securely through our payment processors)
Order history
Communication preferences

Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device, including:

IP address
Browser type
Operating system
Referring URLs
Access times
Pages viewed
Links clicked
Search terms used

We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. For more information about our use of cookies, please see the “Cookies and Tracking Technologies” section below.

How We Use Your Information

We may use the information we collect for various purposes, including to:

Process and fulfill your orders
Create and manage your account
Send transactional emails and order updates
Provide customer support
Send marketing communications (with your consent)
Personalize your shopping experience
Improve our Site, Products, and services
Analyze usage patterns and trends
Prevent fraudulent transactions and monitor against theft
Comply with legal obligations

Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

SamCart

We use SamCart for payment processing and shopping cart functionality. When you make a purchase through our Site, your payment information is processed by SamCart. Please review SamCart’s Privacy Policy for more information on how they process your data.

Klaviyo

We use Klaviyo for email marketing and customer relationship management. When you subscribe to our newsletter or create an account, your information may be shared with Klaviyo for these purposes. Please review Klaviyo’s Privacy Policy for more information on how they process your data.

SMS Service Providers

We may use third-party service providers to deliver SMS messages with your explicit consent. When you opt-in to receive SMS communications, your phone number and related data may be shared with these providers. You can opt-out of receiving SMS messages at any time by replying STOP to any message or contacting us directly.

Email and SMS Marketing

Email Communications

With your consent, we may send you marketing emails about our Products, promotions, and updates. You can opt-out of receiving marketing emails at any time by:

Clicking the “unsubscribe” link at the bottom of any marketing email
Updating your preferences in your account settings
Contacting us directly

SMS Communications

With your explicit consent, we may send you SMS messages about our Products, promotions, and updates. By providing your phone number and opting in to receive SMS communications, you agree to receive text messages from us. Standard message and data rates may apply. You can opt-out of receiving SMS messages at any time by:

Replying STOP to any message
Updating your preferences in your account settings
Contacting us directly

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will remove it from our systems or anonymize it so that it no longer identifies you.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

Access and Control of Your Information

You have certain rights regarding your personal information. You may:

Access and update your personal information through your account settings
Request a copy of the personal information we hold about you
Request that we correct or delete your personal information
Object to or restrict certain processing of your personal information
Request portability of your personal information (where applicable)

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

Canadian Privacy Rights

For Canadian residents, the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws provide you with rights concerning your personal information. We are committed to respecting these rights and complying with applicable Canadian privacy laws.

Children’s Privacy

Our Site and Products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our Site. Cookies are small text files stored on your device that help us provide you with a better browsing experience.

Types of Cookies We Use

Essential Cookies: Required for the operation of our Site
Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze site usage
Functionality Cookies: Enable us to recognize you when you return to our Site
Targeting Cookies: Record your visit to our Site, the pages you visit, and the links you follow

Cookie Management

Most web browsers allow you to control cookies through their settings. You can typically delete existing cookies, block certain cookies, or receive notifications when new cookies are set. However, disabling cookies may limit your ability to use certain features of our Site.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. By using our Site or providing us with your personal information, you consent to these transfers.

We take appropriate measures to ensure that any international transfers of personal information comply with applicable laws and regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be indicated by an updated “Last Updated” date. Your continued use of our Site or Products after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Contact Us

Scattered Sprout
Oakville, Ontario
Canada
Email: support@scatteredsprout.ca

This Privacy Policy was last updated on May 3, 2025.